This text presents a managerial approach to the study of organizational behaviour, with an emphasis on improving work performance through a better understanding of human resources. It is concerned with interactions within the structure and operation of organizations, the process of management and behaviour of people at work. The central theme is the need for organizational effectiveness and the…
Why do some people bounce back from life's hardships while others despair? This collection of articles looks at the nature of individual and organizational resilience, an issue that has gained special urgency in today's unstable world environment. In the business arena, resilience has found its way onto the list of qualities sought in employees. This collection provides readers with the ability…
The creators of the revolutionary performance management tool called the Balanced Scorecard introduce a new approach that makes strategy a continuous process owned not just by top management, but by everyone. In The Strategy-Focused Organization, Robert Kaplan and David Norton share the results of ten years of learning and research into more than 200 companies that have implemented the Balanced…